ECCLESIA HAIR SALON

CUSTOMER SERVICE & SALON POLICY

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We are committed to providing professional, high-quality services to all our clients. To ensure fairness and consistency, please read our salon policy below.

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CORRECTION POLICY

Your satisfaction is important to us. If you are unhappy with any aspect of your service due to a genuine fault or mistake, you must notify the salon within 7 calendar days of your appointment.

• All concerns must be reported within 7 days of the original service date.

• Only concerns reported within this period will be considered for a complimentary correction.

• Requests received after 7 days will not be accepted under our correction policy.

• Correction services are intended solely to rectify the original service and are not an opportunity to change the agreed style, cut, colour, length, or treatment.

• All correction requests are subject to assessment by our salon team.

• Any correction work must be carried out by Ecclesia Hair Salon.

 

REFUND POLICY

• We do not offer refunds for services provided.

• If a genuine service issue is identified and reported within 7 days, we will assess the matter and, where appropriate, offer a correction appointment.

• Services altered, corrected, or re-done by another salon will not be eligible for review, refund, or compensation.

 

COLOUR SERVICES

Hair colour results can vary depending on previous colour history, hair condition, medications, home care, and other factors beyond the salon's control.

While we strive to achieve the desired result discussed during consultation, specific colour outcomes cannot be guaranteed.

 

CANCELLATION & NO-SHOW POLICY

• We kindly request at least 48 hours' notice for appointment cancellations or rescheduling.

• Failure to provide sufficient notice may result in the loss of any booking deposit.

• No-Show appointments are charged in full, as the appointment time has been reserved exclusively for you and cannot usually be filled at short notice. (15mins

 

LATE ARRIVALS

To ensure all clients receive the highest standard of service and to avoid delays throughout the day, we kindly ask clients to arrive on time for their appointments.

• If you expect to be late, please contact the salon as soon as possible.

• Clients arriving up to 15 minutes late may still be accommodated; however, the service may need to be modified or shortened to avoid impacting subsequent appointments.

• Clients arriving more than 15 minutes late may be required to reschedule their appointment at the discretion of the salon.

• If a client has not arrived or contacted the salon within 15 minutes of the scheduled appointment time, the appointment may be treated as a No-Show.

• No-Show appointments will be charged at 100% of the booked service value.

• Repeated late arrivals may result in a deposit being required for future bookings or the refusal of future appointments.

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Please allow extra time for traffic, parking, and public transport delays, as these do not exempt clients from our late arrival and cancellation policies.

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CHILDREN

For health and safety reasons, children must remain supervised at all times while in the salon.

 

ACCEPTANCE OF TERMS

By booking and receiving services at Ecclesia Hair Salon, clients acknowledge and accept the terms of this policy.

 

Thank you for your understanding, cooperation, and continued support.

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Ecclesia Hair Salon